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Frequently Asked Question!
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1.Register and order to win points which can be redeemed to cash coupon.
2.Comprehensive pre-sale and after-sale service and professional technology support.
3.Chance to get Brogo Laser products for free trial.
4.Leave your real reviews on product page to win $5-$10 cash coupon for rewards.
5.Photo or Video feedback will be rewarded with extra cash coupon or discount.
1. Here is our recommend blog on how to choose suitable machine.
https://www.cloudraylaser.com/blogs/machine-guide/how-do-i-choose-the-right-laser-marking-technology
2. Please email us (brogolaserinfo@gmail.com) directly to offer us your working material, and the expected effect on those materials by machine with pictures or video.
Ship from CN: Taxes may apply for imported goods/services and is regulated by the country law. Cloudray Laser Store is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
Tax laws for selling to EU member countries changed on July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.
For European Union, orders equal to or less than 150 EUR at checkout, as merchant, we will collect VAT on orders, and our customers don’t pay taxes upon delivery. If orders over than 150 EUR, as merchant, we do not charge you any VAT, you local Customs will charge you import VAT and duties when parcel arrive in your country.
The UK VAT laws that came into force on January 1, 2021 result in new VAT requirements for sales equal to or less than 135 GBP.
For United Kingdom, If the sale of goods is equal to or less than 135 GBP, In this case, VAT is collected at the point of sale and remitted by the merchant. If the sale of goods is over 135 GBP, In this case, VAT and duties are remitted by the importer.
Ship from US / DE / UK: The price includes VAT tax. Tax does not need to be paid separately.
1. Machine with the default configuration：
CN Warehouse: 7-10 Business Days
Oversea Warehouse: 3-5 Business Days
2. Customized Machine (Only Support Shippment From China Warehouse)
The average period of production: 7-10 Business Days
Shipping: 7-10 Business Days
(Notification: Customs clearance inspections will cause delays 2-3 days in logistics）
Your order can be cancelled/changed before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return Instructions after you receive it within 30 days upon delivery.
For expedited assistance, please contact our Customer Care Team via E-mail within 3 hours after order was placed.
The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.brogolaser.com.
About return wrong items, As long as the product is not damaged, no stains.
It will not affect us sale again, you can pack it well and return back to us.
We will check it after received the goods. If there is no problem, we will refund you immediately.
However, since it is not the product problem, please note that the shipping cost and taxes(including the taxes on ourside ) should be paid by yourside.
As you know, we are in China. Actually the shipping cost for returning may be equal to or higher than the price of the prodcut itself.