Fiber Laser Source Maintenance & Repair Services
Fast response and efficient repair
Brogo Laser promise to respond to customer needs in a very short time, and quickly solve problems and restore your equipment to operation.
On-site repair is available in most countries around the world!
Deep industry experience and professional qualifications
With years of industry experience and a series of professional certifications, we provide unparalleled service quality.
Comprehensive technical support and training
We not only repair problems, but also provide detailed technical training and support to ensure that customers can make full use of their equipment.
Cross-brand troubleshooting
Regardless of the brand of equipment, we can provide professional fault diagnosis and repair services. Whether it is an international first-line brand or a niche brand, we can repair it!
Maintenance Service Plan
For reference only, specific plans can be customized!
Online support process | On-site support process | Long-term maintenance process |
Respond to customer needs quickly and solve problems through remote diagnosis and guidance. | Provide on-site technical services for complex or unsolvable problems remotely. | Provide regular inspection and maintenance services to prevent equipment failures and extend the service life of the equipment. |
1. Customer submits a repair request. | 1. Customer submits fault details. | 1. Sign a maintenance contract to specify the frequency and scope of service. |
Frequently Asked Question!
You can submit a service request form online through our website, or contact our customer service team directly by phone or email. Once your request is received, our technical support team will quickly contact you to start the remote diagnosis and repair process.
You can learn about different maintenance contract options by contacting our sales representative. We provide a variety of customized long-term maintenance solutions designed to meet your specific needs and budget. Once the contract is signed, we will perform regular maintenance according to the agreed schedule.
If the initial repair does not completely resolve the issue, Brogo will provide further support at no additional charge. Our goal is to ensure that your device is fully functional again, and you may receive additional support or parts replacement under the terms of our service guarantee.
1. Here is our recommend blog on how to choose suitable machine.
https://www.cloudraylaser.com/blogs/machine-guide/how-do-i-choose-the-right-laser-marking-technology
2. Please email us (brogolaserinfo@gmail.com) directly to offer us your working material, and the expected effect on those materials by machine with pictures or video.
Ship from CN: Taxes may apply for imported goods/services and is regulated by the country law. Cloudray Laser Store is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
Tax laws for selling to EU member countries changed on July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.
For European Union, orders equal to or less than 150 EUR at checkout, as merchant, we will collect VAT on orders, and our customers don’t pay taxes upon delivery. If orders over than 150 EUR, as merchant, we do not charge you any VAT, you local Customs will charge you import VAT and duties when parcel arrive in your country.
The UK VAT laws that came into force on January 1, 2021 result in new VAT requirements for sales equal to or less than 135 GBP.
For United Kingdom, If the sale of goods is equal to or less than 135 GBP, In this case, VAT is collected at the point of sale and remitted by the merchant. If the sale of goods is over 135 GBP, In this case, VAT and duties are remitted by the importer.
Ship from US / DE / UK: The price includes VAT tax. Tax does not need to be paid separately.
Brogo on-site repair services include fault diagnosis, parts replacement, system adjustment and optimization, etc. Our professional technicians will come to your facility for a detailed inspection and necessary repairs to ensure that the equipment is restored to normal operation.
We promise to respond within 24 hours of receiving an emergency service request and solve the problem as quickly as possible. For on-site emergency repairs, we will dispatch technicians as soon as possible based on geographical location and available resources.
Your order can be cancelled/changed before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return Instructions after you receive it within 30 days upon delivery.
For expedited assistance, please contact our Customer Care Team via E-mail within 3 hours after order was placed.
The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.brogolaser.com.
About return wrong items, As long as the product is not damaged, no stains.
It will not affect us sale again, you can pack it well and return back to us.
We will check it after received the goods. If there is no problem, we will refund you immediately.
However, since it is not the product problem, please note that the shipping cost and taxes(including the taxes on ourside ) should be paid by yourside.
As you know, we are in China. Actually the shipping cost for returning may be equal to or higher than the price of the prodcut itself.
Reviews
There are no reviews yet.